FAQs
Essential Facts
What is MADY E-bikes?
MADY E-bikes is an electric bike rental company serving New York and New Jersey. We offer convenient, affordable, and eco-friendly transportation options for commuters, delivery professionals, and leisure riders.
How do I rent a MADY E-bike?
Renting a MADY E-bike is easy! Visit our website or app, choose your preferred bike and rental duration, and follow the instructions to complete your booking. You can pick up your bike from one of our many locations.
What are the rental rates?
Our rental rates vary based on the duration of your rental and the type of bike you choose. We offer competitive pricing to ensure that everyone can enjoy the benefits of electric biking. Check our website for the latest rates and promotions.
What is the range of a MADY E-bike?
MADY E-bikes offer an impressive range of 25 to 75 miles, depending on the battery option you select (36V 8Ah or 36V 20Ah). This allows for extensive travel throughout the city without worrying about frequent recharges.
How fast can a MADY E-bike go?
Our electric bikes have a top speed of 20 mph, making them perfect for urban commuting and quick trips around town.
Are MADY E-bikes safe to use?
Yes, safety is our priority. Our bikes come equipped with bright LED lights for enhanced visibility, sturdy 12-inch pneumatic tires for a smooth ride, and robust construction to handle various urban terrains.
Can I use a MADY E-bike for deliveries?
Absolutely! MADY E-bikes are ideal for delivery professionals, featuring a practical rear carry basket for your essentials and a powerful motor to help you get around quickly and efficiently.
How do I charge the e-bike?
Our e-bikes come with rechargeable batteries. You can charge them at any standard electrical outlet. We also have charging stations at various locations for your convenience.
What should I do if I encounter a problem with the bike?
If you experience any issues with your MADY E-bike, please contact our customer support team immediately. We are here to help and will provide assistance or a replacement bike if needed.
How do I return the e-bike after my rental period?
Returning your MADY E-bike is simple. Bring it back to the designated return location specified in your rental agreement. Ensure the bike is in good condition and fully charged.
Can I rent a MADY E-bike for an extended period?
Yes, we offer long-term rental options for those who need a bike for an extended period. Contact our customer service team for more information on long-term rental plans and pricing.
Do I need to wear a helmet?
While helmets are not mandatory, we strongly recommend wearing one for your safety. Helmets are available for rent or purchase at our locations.
How old do I need to be to rent a MADY E-bike?
You must be at least 18 years old to rent a MADY E-bike. Minors are not permitted to rent or ride our bikes for safety reasons.
Can I cancel my reservation?
Yes, you can cancel your reservation. Please review our cancellation policy on our website for details on refund eligibility and any applicable fees.
How does MADY E-bikes contribute to the community?
MADY E-bikes is committed to empowering communities by providing reliable, affordable, and sustainable transportation options. We support local economies and promote healthy, active lifestyles through our services.